NM
Nogolide M

1 reviews | Active since May 2016

18 May 2016, 09:16

Complaints on washing machine

<p>I have had to deal with a broken washing machine since March. On 21 March they came to inspect my washing machine and told me that they would need to replace a part on the machine or that they neede to purchase the broken part. Every week since then i have been calling and they have been promising to come and resolve it. The one week their excuse is that they dont have a technician and now it's their bukkie was ******.</p> <p> </p> <p>It's infuriating because i keep paying for a service that i am not even receiving. Every time i speak to someone it is a new excuse. I told Michelle from the Midrand branch about the terrible treament that i am getting from them and mentiioned that i will report them on Hallopeter and she said that i should go ahead because she is not bothered by it. </p> <p> </p> <p>I am absolutely FED UP. Is there anyone that can assist me?</p> <p> </p>

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Replies (2)
MasterCare South Africa
MasterCare South Africa's reply27 May 2016, 08:41
Official

Goodday

Thank you for making contact with us, please be assured that this matter has been escalated to the relevant department.

We apologize for any inconvenience caused.

Thank You

Kind Regards
Mastercare Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply31 May 2016, 07:51
Official

Good day Mr Macingwane

Thank you for contacting us for the matter below. First we would like to express our deepest regret for the inconvenience caused. We have repaired the knob switch on the stove.I hope you find these actions satisfactory and up to your expectations.

Kind Regards

Mastercare/Earlybird Services

Mastercare/