1 reviews | Active since Jul 2023
Complaint Regarding Inadequate Fridge Repair Service
I am extremely disappointed with the service I received for my fridge repair. After logging a call on October 10th (job number 263347), I had to wait almost 10 days for a technician to address the issue.
To my dismay, the problem reoccurred shortly after the technician's visit. Another appointment was scheduled, and the technician came out again, only to be unsuccessful in resolving the issue once more. Consequently, my fridge remains non-functional. Despite my repeated attempts to contact Mastercare through email and telephone, there has been a complete lack of response. It is frustrating to see such a lack of service accountability on their part.
Considering my loyal customer status spanning over 15 years, I strongly advise others to reconsider signing up with Mastercare. The consistent lack of prompt and effective service has left me incredibly frustrated and utterly dissatisfied with my overall experience.
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team