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Menhle M
1 reviews | Active since Dec 2017
27 Oct 2025, 15:04
Complaint
Good day
AGAIN this company is just useless. I have complained about my oven not being fixed since July! Worse the guy who came to fix it after complaining, broke the whole oven door. From then i have heard nothing. Im loosing my income, no one is saying anything!!! i demand answers and CANNOT wait any longer! i want my stove fixed! I dont want to hear anymore excuses. Now im forced to publicly make noice to that i can have my stove fixed! THIS IS NOT FAIR. I dont want to hear excuses, i want my stove fixed.
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Replies (1)
MasterCare South Africa's replyOfficial
28 Oct 2025, 16:22Dear Menhle,
Thank you for reaching out and for sharing your concerns. We completely understand your frustration and the impact this ongoing issue has had on you. Please accept our sincere apologies for the delay and inconvenience you’ve experienced.
We have escalated your complaint to our senior service management team for urgent attention. We are reviewing the full repair history and the incident with the oven door to determine the fastest possible resolution. You will be contacted directly to confirm the next steps and timeline for completing the repair.
We take this matter very seriously and are committed to ensuring your appliance is repaired without further delay.
Kind regards,
The MasterCare Service Team
Thank you for reaching out and for sharing your concerns. We completely understand your frustration and the impact this ongoing issue has had on you. Please accept our sincere apologies for the delay and inconvenience you’ve experienced.
We have escalated your complaint to our senior service management team for urgent attention. We are reviewing the full repair history and the incident with the oven door to determine the fastest possible resolution. You will be contacted directly to confirm the next steps and timeline for completing the repair.
We take this matter very seriously and are committed to ensuring your appliance is repaired without further delay.
Kind regards,
The MasterCare Service Team
MasterCare South Africa's reply28 Oct 2025, 16:22
Official
Dear Menhle,
Thank you for reaching out and for sharing your concerns. We completely understand your frustration and the impact this ongoing issue has had on you. Please accept our sincere apologies for the delay and inconvenience you’ve experienced.
We have escalated your complaint to our senior service management team for urgent attention. We are reviewing the full repair history and the incident with the oven door to determine the fastest possible resolution. You will be contacted directly to confirm the next steps and timeline for completing the repair.
We take this matter very seriously and are committed to ensuring your appliance is repaired without further delay.
Kind regards,
The MasterCare Service Team
Thank you for reaching out and for sharing your concerns. We completely understand your frustration and the impact this ongoing issue has had on you. Please accept our sincere apologies for the delay and inconvenience you’ve experienced.
We have escalated your complaint to our senior service management team for urgent attention. We are reviewing the full repair history and the incident with the oven door to determine the fastest possible resolution. You will be contacted directly to confirm the next steps and timeline for completing the repair.
We take this matter very seriously and are committed to ensuring your appliance is repaired without further delay.
Kind regards,
The MasterCare Service Team