EF
Esme F
1 reviews | Active since Nov 2018
13 Dec 2023, 08:46
Cannot contact this service provider. Alarming.
<div>Very concerned that I cannot get through to Mastercare. Emails are also unanswered. This has been experienced for 2 weeks now. You are told you're first in the queue then after long wait with repetitive message that they care about appliances your call is cut off. Whatapp has no call or respond feature. Is this fair to their customers . No alternate contact info if they are experiencing poor failure or ****** cables. Why? Job No 267263. Still waiting for completion of the aforementioned issue.</div>
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Replies (2)
MasterCare South Africa's replyOfficial
13 Dec 2023, 16:45Dear Ms E Frank,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
MasterCare South Africa's reply13 Dec 2023, 16:45
Official
Dear Ms E Frank,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
EF
Esme F's updateReviewer Update
11 Jan 2024, 17:56The Mastercare Team
I logged the repair request for my dishwasher more than 6 weeks ago and it has not been repaired nor have I received any feedback. No response has been provided by Mastercare yet our payments had to be made early for December. That is where your efficiency ends. You do not respond to emails or phone calls. The Whatsapp says You cannot respond to customers just yet. This has been the case for the past 6 months. You apologize in response on HelloPeter, declaring you are unable to fulfill your end of the contract. All complaints get the same response and weeks later there is no resolution. Then you have the audacity to ask if we would recommend your service to family and friends. Would you recommend this level of service?
I logged the repair request for my dishwasher more than 6 weeks ago and it has not been repaired nor have I received any feedback. No response has been provided by Mastercare yet our payments had to be made early for December. That is where your efficiency ends. You do not respond to emails or phone calls. The Whatsapp says You cannot respond to customers just yet. This has been the case for the past 6 months. You apologize in response on HelloPeter, declaring you are unable to fulfill your end of the contract. All complaints get the same response and weeks later there is no resolution. Then you have the audacity to ask if we would recommend your service to family and friends. Would you recommend this level of service?
EF
Esme F's update11 Jan 2024, 17:56
Reviewer Update
The Mastercare Team
I logged the repair request for my dishwasher more than 6 weeks ago and it has not been repaired nor have I received any feedback. No response has been provided by Mastercare yet our payments had to be made early for December. That is where your efficiency ends. You do not respond to emails or phone calls. The Whatsapp says You cannot respond to customers just yet. This has been the case for the past 6 months. You apologize in response on HelloPeter, declaring you are unable to fulfill your end of the contract. All complaints get the same response and weeks later there is no resolution. Then you have the audacity to ask if we would recommend your service to family and friends. Would you recommend this level of service?
I logged the repair request for my dishwasher more than 6 weeks ago and it has not been repaired nor have I received any feedback. No response has been provided by Mastercare yet our payments had to be made early for December. That is where your efficiency ends. You do not respond to emails or phone calls. The Whatsapp says You cannot respond to customers just yet. This has been the case for the past 6 months. You apologize in response on HelloPeter, declaring you are unable to fulfill your end of the contract. All complaints get the same response and weeks later there is no resolution. Then you have the audacity to ask if we would recommend your service to family and friends. Would you recommend this level of service?