GB
Gillian B

1 reviews | Active since Aug 2009

05 Jan 2016, 11:08

Cannot Cancel My Premiums

I have been trying since 12 June 2012 to cancel my Marstercare / Early Bird appliance insurance. I have a slew of emails, with replies promising to sort it out. I even spoke to Mark Williams when he contacted me to let me know that Mastercare had taken over Early Bird. He also promised me that it would be sorted.<br> <br> It is now January 2016. By my calculations, they owe me 41 months of premiums that have been debited from my account. I have even gone so far as to stop the debit order, but they simply double debit as soon as it expires.<br> <br> I am now beyond frustrated with this company and believe that this is bordering on ********. I just want to get this company out of my life, and have them return what I feel has been ****** out of my bank account.<br> <br> Please can SOMEONE respond!

0
Replies (1)
MasterCare South Africa
MasterCare South Africa's reply05 Jan 2016, 13:15
Official
Hello gillbush,

Goodday Mrs Bush

Thank You for making contact with us. Please be assured that this matter has been escalated to the relevant and feedback will follow.

We apologize for any inconvenience caused.

Kind Regards
Mastercare/Earlybird Service