AL
Aziz L
1 reviews | Active since Jul 2011
19 Apr 2023, 10:31
Candy Washing Machine - Mastercare and Makro
I purchased a candy washing machine from Makro about a year ago. The machine now does not spin and trips my lights when you switch it on. Mastercare are the approved repairers, they are not reliable, no customer service at all. it's in the 3rd week and apparently they still waiting for parts. Melba the manager never gets back to you and cannot provide a date on repair or when parts will be received to repair the machine. I am now using a laundromat costing me an arm and a leg, they simply don't care, not even a replacement unit offered. We use the machine 3 times a week, my family is frustrated taking drives to the laundromat spending unnecessary money and time. No compassion.
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Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
19 Apr 2023, 13:02Dear Aziz Langford,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
MasterCare South Africa's reply19 Apr 2023, 13:02
Official
Dear Aziz Langford,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
AL
Aziz L's updateReviewer Update
19 Apr 2023, 13:25Let's hope Andile who i escalated to can sort this out to have my parts and repairs done tomorrow. Customer Care would have been good to loan a machine when it takes weeks for parts to arrive, consider that.
AL
Aziz L's update19 Apr 2023, 13:25
Reviewer Update
Let's hope Andile who i escalated to can sort this out to have my parts and repairs done tomorrow. Customer Care would have been good to loan a machine when it takes weeks for parts to arrive, consider that.
AL
Aziz L's updateReviewer Update
19 Apr 2023, 14:41Candace from Centurion called, parts arrived, tech to come tomorrow to fix, fingers crossed
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Aziz L's update19 Apr 2023, 14:41
Reviewer Update
Candace from Centurion called, parts arrived, tech to come tomorrow to fix, fingers crossed