lM
lerato M
1 reviews | Active since Feb 2015
13 Jan 2026, 07:22
CANCELLED SUBSCRIPTION
I cancelled my mastercare subscription when I realized the day after subscribing. To date,I am still getting billed. I have spoken to countless consultants about resolving this matter. To date, they are still trying to debit my account
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MasterCare South Africa's replyOfficial
13 Jan 2026, 16:32Good day Lerato,
Thank you for taking the time to share your experience we truly value the opportunity to address your concerns.
We are genuinely sorry for the frustration this matter has caused you. This is certainly not the level of service we strive to deliver, and we understand how disappointing this must have been.
Please be assured that your feedback has been taken seriously and has been escalated internally so that it can be reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly.
Our Senior Service Manager will be in touch to discuss your matter.
Thank you again for bringing this to our attention, we value your feedback.
Warm regards,
The MasterCare Team
Thank you for taking the time to share your experience we truly value the opportunity to address your concerns.
We are genuinely sorry for the frustration this matter has caused you. This is certainly not the level of service we strive to deliver, and we understand how disappointing this must have been.
Please be assured that your feedback has been taken seriously and has been escalated internally so that it can be reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly.
Our Senior Service Manager will be in touch to discuss your matter.
Thank you again for bringing this to our attention, we value your feedback.
Warm regards,
The MasterCare Team
MasterCare South Africa's reply13 Jan 2026, 16:32
Official
Good day Lerato,
Thank you for taking the time to share your experience we truly value the opportunity to address your concerns.
We are genuinely sorry for the frustration this matter has caused you. This is certainly not the level of service we strive to deliver, and we understand how disappointing this must have been.
Please be assured that your feedback has been taken seriously and has been escalated internally so that it can be reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly.
Our Senior Service Manager will be in touch to discuss your matter.
Thank you again for bringing this to our attention, we value your feedback.
Warm regards,
The MasterCare Team
Thank you for taking the time to share your experience we truly value the opportunity to address your concerns.
We are genuinely sorry for the frustration this matter has caused you. This is certainly not the level of service we strive to deliver, and we understand how disappointing this must have been.
Please be assured that your feedback has been taken seriously and has been escalated internally so that it can be reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly.
Our Senior Service Manager will be in touch to discuss your matter.
Thank you again for bringing this to our attention, we value your feedback.
Warm regards,
The MasterCare Team