TW
Trevor W
1 reviews | Active since Nov 2011
08 Nov 2018, 13:33
Cancellation of insurance via email not processed.
On 11 October 2018, emailed MasterCare EarlyBird to CANCEL both policies, one of R180-00 (7929) and another R50-00 (24961).
MasterCare EarlyBird continued to deduct the abovenamed premiums on 29 October 2018 - it is demamded that these premiums be refunded as a matter of URGENCY.
If not, my next action will be lodge a complaint with the Consumer Council.
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MasterCare South Africa's replyOfficial
13 Nov 2018, 08:15Good day
This is the first acknowledgement of your mail,As per Terms and conditions WE require written Cancellations .
Regards
Mastercare/Earlybird Services
This is the first acknowledgement of your mail,As per Terms and conditions WE require written Cancellations .
Regards
Mastercare/Earlybird Services
MasterCare South Africa's reply13 Nov 2018, 08:15
Official
Good day
This is the first acknowledgement of your mail,As per Terms and conditions WE require written Cancellations .
Regards
Mastercare/Earlybird Services
This is the first acknowledgement of your mail,As per Terms and conditions WE require written Cancellations .
Regards
Mastercare/Earlybird Services