CA
Claudette A

1 reviews | Active since Mar 2009

08 Jun 2022, 19:58

Can do better

Finally received my television but a month 2 late. Unfortunately lost me as a client 😕

0
Replies (1)
MasterCare South Africa
MasterCare South Africa's reply08 Jun 2022, 20:42
Official
 Dear Mrs Claudette Adams,

Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.

First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.

We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
 
Thank you
Regards
Ruchelle