********* business practice

My husband passed away in march 2025. in April I called Mastercare and thereafter emailed them his death certificate and cancelled his contract. 2 months later they were still billing his account which was in the process of being closed. I called several times spoke to the senior of the person I emailed & was still not afforded the courtesy of a response. I left over 5 messages for some Franko who I was told is the accounts manager. to date no response. I want a refund and expect this to be expediated.