HB
Hannes B
1 reviews | Active since Dec 2021
13 Dec 2021, 15:42
B/S service
i locked a call on the 23rdNov for repairs on my washing machine. My machine was only picked up on the 27th after being informed that the don't service the south coast every week. Mastercare advertised they pick up nationwide. I received a sms to inform me that i will receive feedback on my repairs promptly. Now 13th of Dec as yet nobody contact me regarding the repairs. I have phoned everyday to get a update but all i get is "we will get back to you but maybe we are a diffrent plant from Mastercare because i don't get call backs. I don't know which household can go this long without a washing machine . i am frustated beyond being patient and with the kind contempt i am being treathed when my monthly payment goes on time in full that i can not get just that back "service/feedback in time on full"
Helpful (0)
Replies (6)0
Replies (6)
MasterCare South Africa's replyOfficial
14 Dec 2021, 10:28Dear Mr H Barnard,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply14 Dec 2021, 10:28
Official
Dear Mr H Barnard,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
HB
Hannes B's updateReviewer Update
14 Dec 2021, 13:04Hi Tania
Thanks for your feedback much more prompt than what i have been getting from your colleges.
To add to my frustration i got to speak with the Durban branch today and they told me that they are experiencing another problem with the machine and until now no feedback is coming from them. I am a technical person and i know what is involved in repairing these kind of things and it is not the period of time they are taking. I got this policy to make my live easier but with last 2 repairs it has complicated/frustrated me. you have a good product but the service stinks. if you want i can send you my call log with amount i spend trying to find out what is happening and only getting some feedback today that tells me i have to wait longer.
Thanks
Thanks for your feedback much more prompt than what i have been getting from your colleges.
To add to my frustration i got to speak with the Durban branch today and they told me that they are experiencing another problem with the machine and until now no feedback is coming from them. I am a technical person and i know what is involved in repairing these kind of things and it is not the period of time they are taking. I got this policy to make my live easier but with last 2 repairs it has complicated/frustrated me. you have a good product but the service stinks. if you want i can send you my call log with amount i spend trying to find out what is happening and only getting some feedback today that tells me i have to wait longer.
Thanks
HB
Hannes B's update14 Dec 2021, 13:04
Reviewer Update
Hi Tania
Thanks for your feedback much more prompt than what i have been getting from your colleges.
To add to my frustration i got to speak with the Durban branch today and they told me that they are experiencing another problem with the machine and until now no feedback is coming from them. I am a technical person and i know what is involved in repairing these kind of things and it is not the period of time they are taking. I got this policy to make my live easier but with last 2 repairs it has complicated/frustrated me. you have a good product but the service stinks. if you want i can send you my call log with amount i spend trying to find out what is happening and only getting some feedback today that tells me i have to wait longer.
Thanks
Thanks for your feedback much more prompt than what i have been getting from your colleges.
To add to my frustration i got to speak with the Durban branch today and they told me that they are experiencing another problem with the machine and until now no feedback is coming from them. I am a technical person and i know what is involved in repairing these kind of things and it is not the period of time they are taking. I got this policy to make my live easier but with last 2 repairs it has complicated/frustrated me. you have a good product but the service stinks. if you want i can send you my call log with amount i spend trying to find out what is happening and only getting some feedback today that tells me i have to wait longer.
Thanks
HB
Hannes B's updateReviewer Update
14 Dec 2021, 13:16Okay now i had a call to say that they are waiting for spares and they might have it early next week. At this rate i MIGHT have my machine in the New year. I seriously suggest that you relook at your adverti*****ts on your web site about ,prompt service ,quick repairs ,prompt feedback and all the other claims made there because in my view where I am sitting for the second time ,it comes to false advertising .
HB
Hannes B's update14 Dec 2021, 13:16
Reviewer Update
Okay now i had a call to say that they are waiting for spares and they might have it early next week. At this rate i MIGHT have my machine in the New year. I seriously suggest that you relook at your adverti*****ts on your web site about ,prompt service ,quick repairs ,prompt feedback and all the other claims made there because in my view where I am sitting for the second time ,it comes to false advertising .
MasterCare South Africa's replyOfficial
14 Dec 2021, 13:34Dear Mr Barnard,
I will relay your message to the GM.
We will however not be able to solve the matter on Hello Peter.
Please may I ask that we do our communications via the necessary platforms internally.
Your frustrations and concerns are taken very serious.
Regards
Tania
I will relay your message to the GM.
We will however not be able to solve the matter on Hello Peter.
Please may I ask that we do our communications via the necessary platforms internally.
Your frustrations and concerns are taken very serious.
Regards
Tania
MasterCare South Africa's reply14 Dec 2021, 13:34
Official
Dear Mr Barnard,
I will relay your message to the GM.
We will however not be able to solve the matter on Hello Peter.
Please may I ask that we do our communications via the necessary platforms internally.
Your frustrations and concerns are taken very serious.
Regards
Tania
I will relay your message to the GM.
We will however not be able to solve the matter on Hello Peter.
Please may I ask that we do our communications via the necessary platforms internally.
Your frustrations and concerns are taken very serious.
Regards
Tania
MasterCare South Africa's replyOfficial
20 Dec 2021, 08:10Dear Mr Barnard,
Thank you for your message.
I have escalated the matter to senior management.
You are welcome to email the lady that will take control of your matter directly should the need arise - ***.
Wishing you a wonderful week onwards.
Thank you
Regards
Tania
Thank you for your message.
I have escalated the matter to senior management.
You are welcome to email the lady that will take control of your matter directly should the need arise - ***.
Wishing you a wonderful week onwards.
Thank you
Regards
Tania
MasterCare South Africa's reply20 Dec 2021, 08:10
Official
Dear Mr Barnard,
Thank you for your message.
I have escalated the matter to senior management.
You are welcome to email the lady that will take control of your matter directly should the need arise - ***.
Wishing you a wonderful week onwards.
Thank you
Regards
Tania
Thank you for your message.
I have escalated the matter to senior management.
You are welcome to email the lady that will take control of your matter directly should the need arise - ***.
Wishing you a wonderful week onwards.
Thank you
Regards
Tania
HB
Hannes B's updateReviewer Update
24 Dec 2021, 14:14Hi Tania
Here we go to next week. I just phone, take I phoned again, to get a update on the repair. Apparently the technician is working on it and I will have feedback next week the week of the 27th. I see that the matter is now with senior management is now and no longer the GM.
Here we go to next week. I just phone, take I phoned again, to get a update on the repair. Apparently the technician is working on it and I will have feedback next week the week of the 27th. I see that the matter is now with senior management is now and no longer the GM.
HB
Hannes B's update24 Dec 2021, 14:14
Reviewer Update
Hi Tania
Here we go to next week. I just phone, take I phoned again, to get a update on the repair. Apparently the technician is working on it and I will have feedback next week the week of the 27th. I see that the matter is now with senior management is now and no longer the GM.
Here we go to next week. I just phone, take I phoned again, to get a update on the repair. Apparently the technician is working on it and I will have feedback next week the week of the 27th. I see that the matter is now with senior management is now and no longer the GM.