Bottom of the barrel

I have never experienced such terrible customer service. I want a refund for this horrible Candy machine. This is the second time it needs to be fixed in a space of 1 month. Nico is always in lunch. Melba rotates between being on lunch, busy or now is doing stock taking with her supervisor Candice who still owes me a phone call. I was given an email address that doesn't work in order to request this refund. There seems to be no one to escalate issues too because everyone at Mastercare is either busy or on lunch. Sfiso is rude and the balance of the company seems to be non exsistent.