1 reviews | Active since Jul 2021
Been a member for many years when they had a branch in Kimberley but now they seem to have gone from good to very bad
Been a member for many years when they had a branch in Kimberley but now they seem to have gone from good to very bad. On the 5 July 2023 they had my Telefunken tv sent to their service providers for repairs. Mr Niren Dookhee always did his best to rectify any problem but it seems that even he has slipped up. On the 25 July a guy by the name of Enrico from Mastercare telephoned me and and told me that their contractor could not fix my tv because of a MODIFICATION that was done on the TV set. I asked who did the modification as i always sent my appliances including this tv to Mastercare Kimberley and he could not answer me. When i pressed him for an answer he told me that he would escalate it to a higher authority in Mastercare. I have heard nothing from Mastercare up to date and my instalments are up to date. I have seen my lawyer in the meantime.
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team