Bad service/MasterCare
On the 14th September 2020, my TV was collected by 2 MasterCare service men, it is now nearly 3 months later and I have not received my TV back, I have called them numerous times i was told they are waiting for a part from cape Town, then I was told they have no record of the TV, and now recently I was advised again that they are waiting for a part, I requested to speak to someone in higher management and to date nobody has called me back. I am paying for what I thought was an honest and reliable service, I just want my TV back, or they must compensate me for my TV that have probably misplaced.
Helpful (0)
Replies (6)0
Replies (6)
MasterCare South Africa's replyOfficial
30 Nov 2020, 08:27Good morning Sameera, Thank you for for your email. I am really sorry for your disappointment with our service this is not how we will usually assist our customers I am going to look into this and provide you with urgent feedback Kind regards Daphne Chetty Customer Care
MasterCare South Africa's reply30 Nov 2020, 08:27
Official
Good morning Sameera, Thank you for for your email. I am really sorry for your disappointment with our service this is not how we will usually assist our customers I am going to look into this and provide you with urgent feedback Kind regards Daphne Chetty Customer Care
's updateReviewer Update
30 Nov 2020, 08:35You haven't asked for contact details or the job card number, so how will you be looking into it?
's update30 Nov 2020, 08:35
Reviewer Update
You haven't asked for contact details or the job card number, so how will you be looking into it?
's updateReviewer Update
08 Dec 2020, 10:51Hi, my mum is still awaiting a call from head office regarding her issue, if this is not resolved she will be taking this to the ombudsman
's update08 Dec 2020, 10:51
Reviewer Update
Hi, my mum is still awaiting a call from head office regarding her issue, if this is not resolved she will be taking this to the ombudsman
MasterCare South Africa's replyOfficial
08 Dec 2020, 10:56Hi Sameera,
I apologise for no-one getting back to you. This has been escalated to me and I will personally resolve this.
I will gather all the relevant info and get back to you asap.
Kind regards,
Wesley
MasterCare: CEO
I apologise for no-one getting back to you. This has been escalated to me and I will personally resolve this.
I will gather all the relevant info and get back to you asap.
Kind regards,
Wesley
MasterCare: CEO
MasterCare South Africa's reply08 Dec 2020, 10:56
Official
Hi Sameera,
I apologise for no-one getting back to you. This has been escalated to me and I will personally resolve this.
I will gather all the relevant info and get back to you asap.
Kind regards,
Wesley
MasterCare: CEO
I apologise for no-one getting back to you. This has been escalated to me and I will personally resolve this.
I will gather all the relevant info and get back to you asap.
Kind regards,
Wesley
MasterCare: CEO
's updateReviewer Update
05 Jan 2021, 14:36Hi Mr CEO,
nearly a month later and no resolution and no call from you or the staff members, we were advised she will no longer be billed for cover for the TV, and surprise surprise this month she was billed the full premium.
nearly a month later and no resolution and no call from you or the staff members, we were advised she will no longer be billed for cover for the TV, and surprise surprise this month she was billed the full premium.
's update05 Jan 2021, 14:36
Reviewer Update
Hi Mr CEO,
nearly a month later and no resolution and no call from you or the staff members, we were advised she will no longer be billed for cover for the TV, and surprise surprise this month she was billed the full premium.
nearly a month later and no resolution and no call from you or the staff members, we were advised she will no longer be billed for cover for the TV, and surprise surprise this month she was billed the full premium.
MasterCare South Africa's replyOfficial
05 Jan 2021, 16:20Good afternoon Sameera
I acknowledge receipt of your message and will get our finance department to attend to this immediately.
Kind Regards
Natashja
MasterCare
I acknowledge receipt of your message and will get our finance department to attend to this immediately.
Kind Regards
Natashja
MasterCare
MasterCare South Africa's reply05 Jan 2021, 16:20
Official
Good afternoon Sameera
I acknowledge receipt of your message and will get our finance department to attend to this immediately.
Kind Regards
Natashja
MasterCare
I acknowledge receipt of your message and will get our finance department to attend to this immediately.
Kind Regards
Natashja
MasterCare