BAD SERVICE - TV REPAIR

The TV was hand delivered to Master Care on 24 March 2015. I was advised that a quote would be sent within 3 days. After 30 - 40 telephone calls I finally received a quotation on 31 March 2015 from Rodney Goeiman. The 50% repair deposit was paid on 7 April 2015 (delay due to long weekend and I had to lodge claim with insurance) and proof emailed on 7 April 2015 to Rodney. No acknowledgement of receipt and no feedback at all on TV repair completion date.<br> Today is 14 April and when I called for an update on the repair and the gentleman checked on the system and wanted to know \had I received a quote yet?"<br> So between the endless call centre calls and being informed \""that I am calling out of office hours\"" and then finally getting through only to be transfered and no one answers the call and the message you leave never gets returned... I am totally disgusted with the absolute lack of customer service. I will NEVER use Mastercare again and I will NEVER recommend them to anyone. To those with \""contracts\"" you have my sympathy! """