Bad Service from MasterCare Bellville

To whom it may concern

We had a terrible experience with this company called MasterCare my dad and i have been phoning since January 2024 for a refund which was promised by MasterCare company. My father has been a client of them for years and every month debit orders were paid in up to date, whilst a problem occur we had to phone head office in Johannesburg but we live in Cape Town and everytime transferred to a different consultant until we asked for the manager he also promised to phone back never did it's April already. Another problem occur where a refund was now promised for Weeks the gentleman said it's paid in already how can you ensure a customer that the refund is paid in when it does not reflect on the statement.

My dad is 73years old and don't have time to go back and forth using his airtime and data to call all the time it's bad service and i would not reccommend this company to anyone.

How can you make promises to elderly people and your customers and not do it at all and not even coming back and apologize or at least acknowledge them.

Don't you have any work ethics or customer service experience?

I did not mention the name of the consultant i would like to hear from the Executive Managers to contact me in this regard. It's not just about money it's about promises and customer satisfaction.

Blessed day.