CK
Carien K
1 reviews | Active since Jul 2023
31 Jul 2023, 11:00
Bad service
If there were less stars than one, that is what I would have chosen. On 4 May 2023 I phoned MasterCare to get a quote to fix a TV. Received quote and paid deposit on 5 May 2023. I then cancelled the job on 6 May 2023, as it wasn’t necessary anymore and asked for my deposit back, since it was a day after and no work was done. Heard nothing but empty promises from them since. It is now almost August and nobody even reply on emails send. They don’t answer phone when calling them. Don’t phone back when messages is left. I have never experienced such bad service!!
Helpful (0)
Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
31 Jul 2023, 11:02Dear Carien,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
MasterCare South Africa's reply31 Jul 2023, 11:02
Official
Dear Carien,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
CK
Carien K's updateReviewer Update
31 Jul 2023, 11:24Why is it necessary to first go to the extreme and review the company on HelloPeter befor I get a response from MasterCare. Unacceptable!
CK
Carien K's update31 Jul 2023, 11:24
Reviewer Update
Why is it necessary to first go to the extreme and review the company on HelloPeter befor I get a response from MasterCare. Unacceptable!
CK
Carien K's updateReviewer Update
04 Aug 2023, 06:50Still nothing from MasterCare!! One generic reply and that is where they leave it!!
CK
Carien K's update04 Aug 2023, 06:50
Reviewer Update
Still nothing from MasterCare!! One generic reply and that is where they leave it!!