BC
Bruce C
1 reviews | Active since Aug 2015
21 Jan 2026, 13:52
Bad service
Very disappointing dealing with Mastercare SA. They only have 2 technicians servicing an entire province. Their technician doesn’t answer or respond to calls or messages. Spoke to team leader JP, who is clueless. Escalated to Bruce Rabii, was promised that things will get sorted at a specific day, days later, no update, no follow ups. Still waiting. My opinion, find another appliance maintenance company.
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MasterCare South Africa's replyOfficial
21 Jan 2026, 14:14Dear Bruce,
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team
MasterCare South Africa's reply21 Jan 2026, 14:14
Official
Dear Bruce,
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team