Bad Service

I have an oven that needed to be repaired, which has taken 3 weeks to get fixed. The top oven is working but the bottom oven is still defective, not heating up properly. The 2nd item: Speed Queen washing machine was taken away just over a week ago and is still not back, after there was still a problem with the machine making an excessive loud noise. No feedback thus far on both items. The technicians promised to sort out this problem but I am still waiting. As a paying client, think it is only fair to receive good service. I am disappointed. I do need to use both of these items.