FN
Freddie N
1 reviews | Active since Nov 2016
29 Mar 2022, 18:29
Bad service
What a joke of a cimpany. I sit with a broken oven for over 1 month. After loosing it finally they said they received the parts. When the technician came out the first time they did not even open the oven to see what parts to order. The just assumed. Now when they wanted to install the new part it was the wrong part. Secondly they broke the buttons on the display unit.
What a joke
I am a baker and because of this i lost income. But do they care NO
A ll they say is sorry
I am definitely reporting this in the newspaper and consumer and ombudsman
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Replies (1)
MasterCare South Africa's replyOfficial
29 Mar 2022, 19:56Dear Mr J Le Grange
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Best Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Best Regards
Tania
MasterCare South Africa's reply29 Mar 2022, 19:56
Official
Dear Mr J Le Grange
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Best Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Best Regards
Tania