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Sarah M

1 reviews | Active since Jan 2018

02 Oct 2018, 12:10

Bad Service

Tried cancelling a Protektor plan with Mastercare since June.

Finally got written confirmation on Aug 2nd from Jeanette that Nishelle has cancelled my plan only for another debit to go out of my account this month :(

Nishelle calls me just now to say this is the first she has heard about it and this plan is only being cancelled today.

Happy to send the emails if required to mastercare as I have to pay for their lack of professionalism . Cannot wait until my contract ends with this company.

Seriously bad service :(

0
Replies (5)
MasterCare South Africa
MasterCare South Africa's reply02 Oct 2018, 12:45
Official

Good day Sarah

Thank you for your mail.

Kind Regards

Mastercare/Earlybird Services

Best regards,

SM
Sarah M's update02 Nov 2018, 07:55
Reviewer Update
Yes another payment gone out of my account. Why????? Has this still not been cancelled??????
MasterCare South Africa
MasterCare South Africa's reply02 Nov 2018, 08:25
Official

Good day Mrs Murphy

Kindly be advised that there is a 30day notice fee.

Kind Regards

Mastercare/Earlybird Services

Best regards,

SM
Sarah M's update05 Nov 2018, 10:42
Reviewer Update
Yes I know it's 30 day notice but I've cancelled this account months ago but it wasn't actioned on Mastercare's side. Now I must pay for your mistake. disgusting !
MasterCare South Africa
MasterCare South Africa's reply05 Nov 2018, 11:08
Official
Good day Sarah

Please be advised that the contract  is cancelled.
 Kind Regards Mastercare/Earlybird Services 

Best regards,