TN
Tshepo N

1 reviews | Active since May 2016

27 May 2016, 06:11

Bad service

<p>I took in my microwave and a Samsung fridge to master care midrand corporate park on the 17/05/2015 I received a quote for my fridge and did not receive anything for my microwave time past by kept calling master care for my quote for microwave and they kept telling me that their technicians are not available until I went to fetch my microwave to take it elsewhere only to find that there was nothing wrong with my microwave coz their technician checked it and found no problem with it,but they kept it for almost 2weeks, upto today I my fridge is still with them and I don't have any alternative to put my food on.the service is pathetic and it's not even funny nobody informs us anything our staff are being kept there for no apparent reason. </p>

0
Replies (4)
MasterCare South Africa
MasterCare South Africa's reply27 May 2016, 07:46
Official

Goodday Mr Ndikandika

Thank you for your mail, Please be advised that the query has been escalated to the relevant department and feedback will follow shortly.

Kind Regards

Nishelle Milne

MasterCare South Africa
MasterCare South Africa's reply27 May 2016, 07:46
Official

Goodday Mr Ndikandika

Thank you for your mail, Please be advised that the query has been escalated to the relevant department and feedback will follow shortly.

Kind Regards

Nishelle Milne

MasterCare South Africa
MasterCare South Africa's reply09 Jun 2016, 13:54
Official

Goodday Sir

As per our telephone conversation, the technician has repaired and Replaced the PCB board.

We thank you for your patience and understanding in this matter.

Kind Regards

Mastercare/Earlybird Services

TN
Tshepo N's update09 Jun 2016, 13:54
Reviewer Update

I have received my fridge from mastercare it has been fixed and is in a perfect working order thank you mastercare. Good service