Bad customer service

Hi my name is Thabo and I would like to lodge a complain against Mastercare about a month ago I submitted a claim for my plasma sansui that is not working after it got struck by lightning and they send the RTS appliances (Evander) to collect it so that they can repair it and on Friday (06-03-2015) I went to RTS appliances to follow up on plasma and they told me that they send Mastercare a quotation and it looks like they are not prepared to pay the quote so that my plasma can be fixed.I am having a policy with mastercare which I am paying every month and if they are not willing to help me they must pay me back all my premiums that I paid already. <br> <br> the reference numb:IRT000091