TD
Tsepiso D
1 reviews | Active since Jul 2017
02 Dec 2022, 10:03
Bad customer service
I have had a bad experience with this Mastercare Centurion. I reported that my TV set was faulty & was told that a driver will come pick it up, no one came. After almost a wk of waiting my husband & son loaded it into our vehicle and took it to mastercare's premises. 2weeks went by no one called to give an update on the repairs, we called and we were told a technician called Doreen would call. She never did. I followed up after abt a weeks I was told the same thing. It is now almost a month and no one has called me. I am disappointed especially as my premiums are up to date
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Replies (1)
MasterCare South Africa's replyOfficial
05 Dec 2022, 07:56Dear T Dube,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply05 Dec 2022, 07:56
Official
Dear T Dube,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania