BAD BAD BAD COSTUMER SERVICE!!

To say I'm fed up with them is an understatement! Going through the reviews, I notice I'm not the only one experiencing the same problem. Now and then I get a sms saying that my subscription is in arrears?? My debit order is supposed to go off every single month, on the same date. There is more than enough money in my account to service that. So, why does it go into arrears?? Trying to phone them is a lost case. It's like trying to get customer service from someone on the moon.... The phone number (on the website) keeps on ringing and then: "the person you are trying to call is unavailable". Going onto the website and leaving a request for someone to contact me is also in vain. NO RESPONSE. After trying to contact them too many times without success I received a letter from the attorney with regards to being in arrears for 3 months (where they could just have taken my premium via debit order?!?). I would not recommend this company EVER and would like to cancel my subscription if I can get hold of them - but I guess the chance of me going to the moon is more likely than that ever happening!!! :-((