LB
Laurens B
1 reviews | Active since Dec 2017
19 Aug 2022, 09:41
AVOID THIS COMPANY! THEY ARE TERRIBLE
Wow... where to begin. I first contacted MasterCare on 29th of April 2022 with an issue with our tumble dryer. It's now the 19th of August and the dryer is STILL BROKEN!
They claim to be masters of appliances - what a JOKE! They sent us 3 unqualified technicians who all claimed there were different issues with the dryer. Eventually they ordered parts, which took 6 weeks to arrive, and they never ONCE kept us informed. We constantly had to chase them. Finally, the new part arrived and technician number 4 said something else was wrong. I send them weekly emails and they just don't care.
I hope they go out of business! AVOID THIS COMPANY! THEY ARE TERRIBLE
Helpful (0)
Replies (2)0
Replies (2)
MasterCare South Africa's replyOfficial
19 Aug 2022, 09:53 Dear Mr Laurens Boel,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
MasterCare South Africa's reply19 Aug 2022, 09:53
Official
Dear Mr Laurens Boel,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
LB
Laurens B's updateReviewer Update
18 Sept 2022, 11:13Hi Ruchelle... thanks for routing my complaint to the relevant department. I'm FRUSTRATED to report that NO ONE has contacted me. Please can you actually do something to resolve my situation?
LB
Laurens B's update18 Sept 2022, 11:13
Reviewer Update
Hi Ruchelle... thanks for routing my complaint to the relevant department. I'm FRUSTRATED to report that NO ONE has contacted me. Please can you actually do something to resolve my situation?