CG
Carlyn G
1 reviews | Active since Apr 2014
31 Jan 2022, 13:23
AVOID MASTERCARE FOR TELEVISION REPAIRS
Called the company for assistance in collecting, assessing and possibly fixing a Samsung Smart Tv. It took a week from first contact for the television to be collected. This should have been a sign. An amount of R280 was paid in cash upfront for the collection and assessment.
Two weeks later nothing has been communicated at all! We’ve received no information about the cause of the problem or if it is able to be repaired. The contact number is a call centre where the person on the other side will tell you the branch that has your television is very busy and unable to answer the phone (not busy sorting out my television though) and promise to send emails requesting that you be contacted with feedback - to no avail!
Did I mention that the invoice issued when the television was collected indicates that the January promotion is free assessment??? So what was my R280 required for…..
Helpful (0)
Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
31 Jan 2022, 13:45Dear Ms C Grove
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply31 Jan 2022, 13:45
Official
Dear Ms C Grove
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
CG
Carlyn G's updateReviewer Update
22 Feb 2022, 18:10Dear Tania
It’s been nearly a month since my initial review and your apologetic reply .. as yet we still do not have our television back.
We did receive a hasty assessment and invoice for its repair after my review. We (stupidly) paid an amount close to R2000 for said repair. And then we were advised that the damage was actually more extensive AFTER we sent proof of the payment.
So in summary Mastercare still has our television AND has now taken our money.
But I’m sure you’re still very sorry for the inconvenience ..
It’s been nearly a month since my initial review and your apologetic reply .. as yet we still do not have our television back.
We did receive a hasty assessment and invoice for its repair after my review. We (stupidly) paid an amount close to R2000 for said repair. And then we were advised that the damage was actually more extensive AFTER we sent proof of the payment.
So in summary Mastercare still has our television AND has now taken our money.
But I’m sure you’re still very sorry for the inconvenience ..
CG
Carlyn G's update22 Feb 2022, 18:10
Reviewer Update
Dear Tania
It’s been nearly a month since my initial review and your apologetic reply .. as yet we still do not have our television back.
We did receive a hasty assessment and invoice for its repair after my review. We (stupidly) paid an amount close to R2000 for said repair. And then we were advised that the damage was actually more extensive AFTER we sent proof of the payment.
So in summary Mastercare still has our television AND has now taken our money.
But I’m sure you’re still very sorry for the inconvenience ..
It’s been nearly a month since my initial review and your apologetic reply .. as yet we still do not have our television back.
We did receive a hasty assessment and invoice for its repair after my review. We (stupidly) paid an amount close to R2000 for said repair. And then we were advised that the damage was actually more extensive AFTER we sent proof of the payment.
So in summary Mastercare still has our television AND has now taken our money.
But I’m sure you’re still very sorry for the inconvenience ..
CG
Carlyn G's updateReviewer Update
03 Mar 2022, 10:56Dear Mastercare
Thank you for finally returning our television. It remains as broken as it was when you collected it 2 months ago but after many call emails and reviews, we are grateful to have it back at least.
Please do us the courtesy of returning our money as well. It’s been a week since we sent our banking information and a refund does not take that long.
Thank you to the General Manager for lighting a fire under Cape Town branch such that we could get back what we entrusted to you.
With any luck this final post may just hasten the return of our money as well ….
Thank you for finally returning our television. It remains as broken as it was when you collected it 2 months ago but after many call emails and reviews, we are grateful to have it back at least.
Please do us the courtesy of returning our money as well. It’s been a week since we sent our banking information and a refund does not take that long.
Thank you to the General Manager for lighting a fire under Cape Town branch such that we could get back what we entrusted to you.
With any luck this final post may just hasten the return of our money as well ….
CG
Carlyn G's update03 Mar 2022, 10:56
Reviewer Update
Dear Mastercare
Thank you for finally returning our television. It remains as broken as it was when you collected it 2 months ago but after many call emails and reviews, we are grateful to have it back at least.
Please do us the courtesy of returning our money as well. It’s been a week since we sent our banking information and a refund does not take that long.
Thank you to the General Manager for lighting a fire under Cape Town branch such that we could get back what we entrusted to you.
With any luck this final post may just hasten the return of our money as well ….
Thank you for finally returning our television. It remains as broken as it was when you collected it 2 months ago but after many call emails and reviews, we are grateful to have it back at least.
Please do us the courtesy of returning our money as well. It’s been a week since we sent our banking information and a refund does not take that long.
Thank you to the General Manager for lighting a fire under Cape Town branch such that we could get back what we entrusted to you.
With any luck this final post may just hasten the return of our money as well ….