Atrocious Level Of Service

Atrocious Level Of Service

With reference to Reference Numbers: CAR-137979-90 and 137978-90, the level of service received by Mastercare is simply atrocious.

My fridge/freezer had to be repaired several times and now have been left without it for close to a month.

The technicians that come out to assess and repair do not seem fully trained.

Each time a different fault is diagnosed, of which I find hard to believe as each time that it is so called “repaired” the same problem persists. Please can this mater be escalated and resolved immediately.