WL
Wim L
1 reviews | Active since Dec 2018
14 Feb 2019, 11:53
Appauling service and response form Mastercare!
I have been with Mastercare for many years. Very slow to respond and do not keep to commitments. Currently struggling to get a simple Defy freezer repaired since early December 2018. Given the run around and have spoken to the call centre and Doreen, the manager of the JHB numerous times during a period of nearly three months. Last time two weeks ago I was told that they accidentally closed my job card for a washing machine they repaired. Was also told it was just a fan that had to be replaced. Cannot get hold of anyone today and the number given for Doreen is just ringing of the hook or engaged. Mailbox full, cannot take massages?? ********** 812
Helpful (0)
Replies (7)0
Replies (7)
MasterCare South Africa's replyOfficial
14 Feb 2019, 16:56Hi Wim
This is unacceptable. We will try and call you now sir.
Regards
Greg
This is unacceptable. We will try and call you now sir.
Regards
Greg
MasterCare South Africa's reply14 Feb 2019, 16:56
Official
Hi Wim
This is unacceptable. We will try and call you now sir.
Regards
Greg
This is unacceptable. We will try and call you now sir.
Regards
Greg
WL
Wim L's updateReviewer Update
15 Feb 2019, 07:20Hi Greg. Noted but the same thing happened. I was contacted just after my review on hellopeter early afternoon by Michele stating that she spoke to Doreen and I will receive a call from her.
Again I did not get a call from any person at Mastercare which just again indicated you do not really care about your customer.
WL
Wim L's update15 Feb 2019, 07:20
Reviewer Update
Hi Greg. Noted but the same thing happened. I was contacted just after my review on hellopeter early afternoon by Michele stating that she spoke to Doreen and I will receive a call from her.
Again I did not get a call from any person at Mastercare which just again indicated you do not really care about your customer.
MasterCare South Africa's replyOfficial
15 Feb 2019, 13:31Hi sir
I have followed up with Doreen and believe she has been in contact with you and a technician is on his way out to you today.
Please advise us if this is resolved and you are satisfied with the outcome.
Regards
Greg
I have followed up with Doreen and believe she has been in contact with you and a technician is on his way out to you today.
Please advise us if this is resolved and you are satisfied with the outcome.
Regards
Greg
MasterCare South Africa's reply15 Feb 2019, 13:31
Official
Hi sir
I have followed up with Doreen and believe she has been in contact with you and a technician is on his way out to you today.
Please advise us if this is resolved and you are satisfied with the outcome.
Regards
Greg
I have followed up with Doreen and believe she has been in contact with you and a technician is on his way out to you today.
Please advise us if this is resolved and you are satisfied with the outcome.
Regards
Greg
WL
Wim L's updateReviewer Update
15 Feb 2019, 16:13Hi Greg. Nichelle phone me a few times today and Doreen contacted me this afternoon. A technician has been on site and tried to repair the unit but the fan is faulty. He advised that he will be back tomorrow to fix. I appreciate the response and will advise to the outcome tomorrow.
WL
Wim L's update15 Feb 2019, 16:13
Reviewer Update
Hi Greg. Nichelle phone me a few times today and Doreen contacted me this afternoon. A technician has been on site and tried to repair the unit but the fan is faulty. He advised that he will be back tomorrow to fix. I appreciate the response and will advise to the outcome tomorrow.
MasterCare South Africa's replyOfficial
15 Feb 2019, 16:21Thank you for the update anyway sir, and we will be monitoring your case to fruition.
Regards
Greg
Regards
Greg
MasterCare South Africa's reply15 Feb 2019, 16:21
Official
Thank you for the update anyway sir, and we will be monitoring your case to fruition.
Regards
Greg
Regards
Greg
WL
Wim L's updateReviewer Update
18 Feb 2019, 13:41Dear Creg. The technician managed to fix the freezer this afternoon.
Thank you.
WL
Wim L's update18 Feb 2019, 13:41
Reviewer Update
Dear Creg. The technician managed to fix the freezer this afternoon.
Thank you.
MasterCare South Africa's replyOfficial
18 Feb 2019, 14:18Hi there
Very happy to hear all is sorted. Once again please accept our apologies for the shoddy service previously.
Warm regards
Greg
Very happy to hear all is sorted. Once again please accept our apologies for the shoddy service previously.
Warm regards
Greg
MasterCare South Africa's reply18 Feb 2019, 14:18
Official
Hi there
Very happy to hear all is sorted. Once again please accept our apologies for the shoddy service previously.
Warm regards
Greg
Very happy to hear all is sorted. Once again please accept our apologies for the shoddy service previously.
Warm regards
Greg