KB
Kobus B
1 reviews | Active since May 2020
21 Feb 2023, 17:27
Appalling service Mastercare!
The service is so appalling. My debit orders came off diligently, but received equally consistent poor service.
1. Last year, we had a faulty freezer, after three attempts Mastercare couldn’t fix it, ended up replacing it myself with a new one. 2. The last straw: reported a bar fridge 2nd February. The technician never pitched after arranging with my wife to come more than two weeks ago. Didn’t come. I followed up, no one phoned me…:
I had enough, cancelled my subscription.
Be careful people, it’s just not worth it.
Helpful (0)
Replies (2)0
Replies (2)
MasterCare South Africa's replyOfficial
22 Feb 2023, 08:19Dear Kobus B
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply22 Feb 2023, 08:19
Official
Dear Kobus B
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
KB
Kobus B's updateReviewer Update
28 Feb 2023, 03:42Tania,
Thank you for your generic reply. I cancelled my subscription and yet you still proceeded with a debit order this month. I emailed Niren and Retentions. Not even a response. It’s truly pathetic.
I want a refund.
Thank you for your generic reply. I cancelled my subscription and yet you still proceeded with a debit order this month. I emailed Niren and Retentions. Not even a response. It’s truly pathetic.
I want a refund.
KB
Kobus B's update28 Feb 2023, 03:42
Reviewer Update
Tania,
Thank you for your generic reply. I cancelled my subscription and yet you still proceeded with a debit order this month. I emailed Niren and Retentions. Not even a response. It’s truly pathetic.
I want a refund.
Thank you for your generic reply. I cancelled my subscription and yet you still proceeded with a debit order this month. I emailed Niren and Retentions. Not even a response. It’s truly pathetic.
I want a refund.