Appalling service and rudeness of staff

Waiting for a drive belt replacement on my Speed Queen washer since 30 June, nearly six weeks! Many phone calls, many empty promises, yet belts available from Hirsch in Hillcrest immediately. One staff member promised to sort it out, and when I told him others had promised action, he told me quite crossly not to judge him by other people's standards - he would sort it and phone me back. Guess what - no call back and no solution! Typical of this company it would appear. Happy to collect your debit order but can't or won't deliver on their contractual obligations.