Appaling service

I've had a policy with master care for a number of years now and have been assisted with a few repairs. On 04 April 2018 I called master care to ask for assistance with repairs on my printer. Firstly, Cynthia told me that according to the system there are three appliances registered on my policy. Secondly, she said that printers are not covered by the policy. The problem that I have with both statements is that, firstly, when I took the policy I was not asked to register a list of appliances. The three appliances that appear in my policy are the appliances that I have previously repaired. Secondly, when I took the policy I do not recall being told that printers are excluded from cover. I requested that I must be provided with the original copy or a recording that resulted in this contract. Cynthia said she will check if she can find any of those and get back to me later.

I called the next day but I could find her and my details were taken to be conveyed to her. I called again the next day and again she was not there and I was told she's on lunch and I told to leave my details again. This time I refused because I thought the same thing would happen. After a lenghty altercation with Queen I requested to speak to a manager or anyone senior. She said no one was available at the time but Thoko would call me back. I later received a call from Cynthia. Surprisingly she wanted to know the reason for my call, as if she owed me nothing. She said the recording is not available as these are deleted after a certain period. She later tranfered me to Michelle also told me that the recordings are deleted after six months. At this I was literally angry because I failed that these people claim to have a contract and yet they do not have records of the basis of the same contract, while they continue to deduct money from my account.