Amicable Resolution to Complaint

I would like to take this opportunity in expressing my sincere gratitude for the efforts of Ms.Nishelle Milne and Ms.Caroline Tholo at Mastercare/Early Bird.After an unfortunate nasty experience during the course of this year, with Mastercare/Early Bird.<br> Unfortunately, as a last ditch effort to get the matter resolved I had to escalate my matter to HelloPeter.<br> I received a call from Ms.Nishelle Milne and later Ms.CarolineTholo, albeit to do damage control.<br> They apologized for the whole debacle and assured me that he would take care of things from then on.<br> As was the case in the past, I somehow, had the trepidation of having the normal frustrations, indifference and a huge lack of concern I was confronted in the past. <br> I appreciated that the team (Ms.Nishelle Milne and Ms.CarolineTholo) took the bull by the horns and not pass off the job to someone else or another department, as was the case in the past.<br> I'm profoundly impressed with the manner they had dealt with the matter and grateful with all the feedback I got from them in such a short space of time.<br> I believe that no person doing an excellent job should go unacknowledged.<br> I'm finally a happy client again.<br> I am absolutely elate