Abysmal Customer Service or Any Kind of Service

If i could give mastercare 0 stars, i would. we have literally been waiting months and months for a technician to see to our faulty appliance. we have been through 2 or 3 new covid waves and seen the end of the state of disaster in the time we have waited for our washing machine to be fixed. when a call-out was eventually arranged and the part ordered, it took further weeks (probably closer to a month) for them to receive the part. since the part being requested has arrived, it has taken weeks to be contacted for a technician to come install the part. last week, a technician called and arranged for someone to be home for him to come and install the part. he simply never arrived. the call centre takes our info and promises to phone back but its been 5 days and nobody has apologised, called to reschedule, offered any kind of explanation, nothing. appalling to say the least. They happily take money off my account every month without fail, but mastercare cannot organise a drink at a brewery.