EF
Esme F
1 reviews | Active since Nov 2018
05 Sept 2019, 09:50
A most frustrating process with Mastercare
JOB CARD NR: CAR-124517-8 Good day I am rather disappointed that the rollers on my dishwasher door had to be replaced with nylon cables and springs which I was told would be a temporary measure. This was at the beginning of the year. As a result of the nylon cables and springs my dishwasher door is not closing properly. Last Wednesday my dishwasher went for repairs, returned on Friday but the same leak is still in existence. My dishwasher went in yesterday for the same repairs, for the same problem. It is a rather frustrating process. Why can't they just get it right?
With thanks Esmè
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Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
05 Sept 2019, 09:53Hi Esme
Our apologies, we will call you to get this repaired properly.
Regards
Greg
Our apologies, we will call you to get this repaired properly.
Regards
Greg
MasterCare South Africa's reply05 Sept 2019, 09:53
Official
Hi Esme
Our apologies, we will call you to get this repaired properly.
Regards
Greg
Our apologies, we will call you to get this repaired properly.
Regards
Greg
MasterCare South Africa's replyOfficial
05 Sept 2019, 16:57Hi Esme
We have been given the full rundown of the service history. We are in tests at the workshop, however when we return it we will do likewise again with you in your presence to ensure your complete satisfaction.
Warm regards
Greg
We have been given the full rundown of the service history. We are in tests at the workshop, however when we return it we will do likewise again with you in your presence to ensure your complete satisfaction.
Warm regards
Greg
MasterCare South Africa's reply05 Sept 2019, 16:57
Official
Hi Esme
We have been given the full rundown of the service history. We are in tests at the workshop, however when we return it we will do likewise again with you in your presence to ensure your complete satisfaction.
Warm regards
Greg
We have been given the full rundown of the service history. We are in tests at the workshop, however when we return it we will do likewise again with you in your presence to ensure your complete satisfaction.
Warm regards
Greg
EF
Esme F's updateReviewer Update
06 Sept 2019, 12:55I have made numerous attempts to contact Mastercare directly from yesterday including three times today. The last feedback I got was that they could not detect a leak yet I told Melba that I have photos to prove that there is a leak in the dishwasher. I even put an arrow to show the vicinity of where the leak might be coming from. I have not had any follow up. I am afraid if the leak is not fixed, the machine will have to go back and the whole process will continue.
I am so surprised how we are not given feedback and phone calls are not returned. As a client this is absolutely disappointing service.
Regards
Esmè
I am so surprised how we are not given feedback and phone calls are not returned. As a client this is absolutely disappointing service.
Regards
Esmè
EF
Esme F's update06 Sept 2019, 12:55
Reviewer Update
I have made numerous attempts to contact Mastercare directly from yesterday including three times today. The last feedback I got was that they could not detect a leak yet I told Melba that I have photos to prove that there is a leak in the dishwasher. I even put an arrow to show the vicinity of where the leak might be coming from. I have not had any follow up. I am afraid if the leak is not fixed, the machine will have to go back and the whole process will continue.
I am so surprised how we are not given feedback and phone calls are not returned. As a client this is absolutely disappointing service.
Regards
Esmè
I am so surprised how we are not given feedback and phone calls are not returned. As a client this is absolutely disappointing service.
Regards
Esmè