A month and no call backs or information!

Item: MasterCare South Africa
Rating: 1
Author: Janizol A

Mastercare sent someone to check our non-functional our tumble-dryer on Wednesday 12 August. The person took pictures and said they would report to mastercare. I then heard nothing back for a week and a half and on 20 August I called Mastercare. I was then only informed that a part was being ordered and I would get an sms when the part was sources.

I heard nothing again for a week and a half and on 31 August I called and was told I would be called back with an ETA on when the part would arrive. I was never called back.

The service has been utterly disgusting! Nobody calls back and you constantly have to follow up yourself and then get promised a call back or sms but nothing!

It has been almost a month now and I still don't have a working tumble-dryer!

Helpful (0)

Replies (5)

Janizol A's updateReviewer Update

07 Sept 2020, 18:54

CDY-156971-2

Janizol A's update07 Sept 2020, 18:54

Reviewer Update

CDY-156971-2

MasterCare South Africa's replyOfficial

07 Sept 2020, 19:12

Good evening Mr Adams, my sincere apologise in the way your claim was handled. We at Mastercare strive to provide our customers with the best service. I will look into this and revert back to you tomorrow morning. Kind regards Daphne Chetty

MasterCare South Africa's reply07 Sept 2020, 19:12

Official

Janizol A's updateReviewer Update

22 Sept 2020, 09:50

Hi Daphne,

Thank you for this and thank you for your good service thus far.

Could you please call me as I am still having problems with your Cape Town branch.

Thanks

Janizol A's update22 Sept 2020, 09:50

Reviewer Update

Hi Daphne,

Thank you for this and thank you for your good service thus far.

Could you please call me as I am still having problems with your Cape Town branch.

Thanks

Janizol A's updateReviewer Update

25 Sept 2020, 17:20

Hi Daphne,

Nico was supposed to call me by Monday morning and I am yet to receive his call.

I called this afternoon and he was on another call. I then left a message for him to call me. He didn't and left the office without calling me, which I found out after calling again.

I just really want to return my dryer to makro and get a better one and not have to deal with your teams bad service. Thank you for your work so far, but your team are pathetic at customer service.

Janizol A's update25 Sept 2020, 17:20

Reviewer Update

MasterCare South Africa's replyOfficial

26 Sept 2020, 17:34

Good day Mr Adams

Sorry for this i was not at work yesterday. I will address this with him and get back to you on Monday

regards

Daphne

MasterCare South Africa's reply26 Sept 2020, 17:34

Official

Good day Mr Adams

Sorry for this i was not at work yesterday. I will address this with him and get back to you on Monday

regards

Daphne