A BENCHMARK OF HORRIFIC SERVICE

Be informed! They charge you a call-out fee of R495, which is reasonable and can be expected. In addition, they charge an Inspection & Quote Rejection Fee of R580. No problem with this, as long as the inspection is proper and a detailed quote is delivered with all required repairs. All of this has to be paid upfront. HERE IS THE CATCH. This inspector arrives at my house and looks at the washing machine. He asks ME what is wrong. I explain that it makes a funny noise when spinning. He spun the drum a few times and concluded that it is "better to buy a new one" - THREE MINUTES later, he walks off site - ZERO inspection detail - did not even open the unit. ZERO quote (that I could reject). Now, even if the repairs are 10% cheaper, I expect that it's my own decision, and I would gladly pay for their quote and time. MULTIPLE requests to the workshop, requests to speak to management, requests for clarity, and all they respond with is that they trust this person's opinion and are sorry that I cannot get a refund. SO BE INFORMED - You will pay R1236.25 (VAT Incl.) for some apparent expert to come to your house and DO NOTHING. Expect ZERO service. Expect RUDE REPLIES. Expet NO MANAGEMENT INVOLVEMENT. Expet ZERO TRUST. These people are absolute JOKES in the industry. They fool you with quick responses and getting their payment, but after that - EXPECT NOTHING. HORRIBLE, HORRIBLE, HORRIBLE.