7 weeks and still waiting for fridge repair

I logged a repair call for my fridge on the 23rd February as the fridge section was no longer cooling. The technician came out and a note was left that sensor was required so they'd be back. I received no follow-up call from Mastercare with any details. I have since made dozens of calls to the Durban office only to be told that the spares have not arrived from Samsung as yet. After demanding to speak to a manager (Shaun) I was told the same thing and promised that the matter would be looked into. I have called back several times since with no concrete information of when the spares would arrive. I called again this morning as was told the exact same thing yet again so I took it upon myself to call a Durban based agent for Samsung to enquire if they had the parts that Mastercare seem to have such trouble obtaining only to be told that the parts were readily available and would take 3 to 5 working days to transport them from Jhb to Durban from the Samsung head office...so why can Mastercare not get them????? Where are they ordering the parts from if not from Samsung and how much longer am I expected to wait and run a household without a fridge?<br> <br> I have run out of patience!!