6 WEEKS AND MY MACHINE IS STILL NOT REPAIRED

I booked a repair for my AEG washing machine on the 31st October 2022. After several phone calls to follow-up, they only sent a technician to assess my machine on the 5th November. The part required for the repair was ordered from AEG on the 7th November. I allowed for the 2 weeks they said it would take to get the parts before calling back to get a repair date. Not once has anyone from Mastercare had the courtesy to return my calls. I have phoned 2 to 3 times a week begging for an update. I eventually called AEG in Jhb myself this past Monday. They assured me they had the part in stock and were waiting for MasterCare to confirm the order. I called Mastercare yet again and told them to please respond to AEG. I have been BEGGING for assistance and to speak to the Durban manager SEAN STEPHENSON to get a proper update. It has been a month and a half since i reported the fault. I still do not know if and when they expect to receive the part and when a technician will come to do the repair. This is NOT the level of service Mastercare advertises on their website and call centre. They are deceiving clients with their "peace of mind" catch line. CAN SOMEONE AT MASTERCARE PLEASE CALL ME BACK AND TELL ME WHAT IS GOING ON WITH MY REPAIR REQUEST PLEASE!!!!!