2 appliances waiting to be repaired since November

On the 9 Nov we called to report a problem with out microwave. Job no AS 003805. Have called in December, no response. Called for our defy deepfreeze (3rd repair) job no. AS 004111 on the 8/12/14. To date all we get told is that Nelspruit is waiting on head office. And lebo in cape town promised to come back to us on the 23 January 2015. Have heard nothing. But monthly charges deducted regularly.