1 reviews | Active since Nov 2012
14 years loyal customer and now washing machine call I logged in September and it is still broken
<p>Hello,</p> <p> </p> <p>I've been a loyal customer since February 2003. I logged a call for my washing machine on 26/09/2016 and again 05/01/2017 (CAR-30649-2). Your technician has been replacing parts every couple of weeks and you finally took the unit in during the last week of April. The unit was returned on Thursday, but it is giving me the exact same problem. I've been in contact with the Cape Town branch and spoke to the manager a couple of times, always very friendly and helpful, but sending a non-working unit back just does not make sense. I do understand there were other issue relating to this very long call, but once you finally picked it up I expect it to be returned in working order. I've spelled out the mistake via e-mail and on the phone.</p> <p>Can somebody please get back to we about this. Can you also please investigate why your call centre is in such disarray. In 25 plus calls, I've only been able to actually get hold of somebody in 3 occasions.</p> <p> </p> <p>Thanks,</p> <p>Chris</p> <p> </p>
Good day Chris
Thank you for your mail, we are investigating and will get back to you with feedback.
Regards
Mastercare/Earlybird Services
Good day Chris
Thank you for your mail, we are investigating and will get back to you with feedback.
Regards
Mastercare/Earlybird Services
Goodday Sir
Please be advised that a technician will be at your home today.
Regards
Mastercare/Earlybird Services
Goodday Sir
Please be advised that a technician will be at your home today.
Regards
Mastercare/Earlybird Services
Another two weeks and still no feedback on this. The technician had to take the machine away again and since then zero report back on what is going on. I've tried contacting the Cape Town branch, but no reply via e-mail and the numbers I have immediately go to a message telling me the person is not available.
Can somebody please let me know what is going on>
Another two weeks and still no feedback on this. The technician had to take the machine away again and since then zero report back on what is going on. I've tried contacting the Cape Town branch, but no reply via e-mail and the numbers I have immediately go to a message telling me the person is not available.
Can somebody please let me know what is going on>
Goodday Sir
Firstly i do apologise for the inconvenience, The part that was received was the incorrect part, please be advised that the correct part has been ordered. As soon as the part arrives i will revert back to you.
Regards
Mastercare/Earlybird Services
Goodday Sir
Firstly i do apologise for the inconvenience, The part that was received was the incorrect part, please be advised that the correct part has been ordered. As soon as the part arrives i will revert back to you.
Regards
Mastercare/Earlybird Services
Hello.
Another 10 weeks have passed and I still don't have my machine back in working order.
I've contacted the Cape Town branch manager, he quickly sent an e-mail three weeks ago that he will get back to me before close of bussiness on Friday the 30th of June and I'm still waiting to hear from him.
I want to cancel my contract, tell my family to do exactly the same and foreget I ever heard your name, but they won't allow me to do that while there is an open case.
My only other option would be to either get the police involved, you basically stole my appliance, get lawyers involved as I'm paying you to do something and you are either unwilling, *********** or just a bunch of ****** taking money, or tell my bank to stop the debot order that you take off every month.
Regards,
Chris
Hello.
Another 10 weeks have passed and I still don't have my machine back in working order.
I've contacted the Cape Town branch manager, he quickly sent an e-mail three weeks ago that he will get back to me before close of bussiness on Friday the 30th of June and I'm still waiting to hear from him.
I want to cancel my contract, tell my family to do exactly the same and foreget I ever heard your name, but they won't allow me to do that while there is an open case.
My only other option would be to either get the police involved, you basically stole my appliance, get lawyers involved as I'm paying you to do something and you are either unwilling, *********** or just a bunch of ****** taking money, or tell my bank to stop the debot order that you take off every month.
Regards,
Chris
Good day Sir
I sincerely apologise for all the inconvenience,kindly be advised that the unit is on test and the Branch Manager will revert back to you today with feedback.
Regards
Mastercare/Earlybirrd Services
Good day Sir
I sincerely apologise for all the inconvenience,kindly be advised that the unit is on test and the Branch Manager will revert back to you today with feedback.
Regards
Mastercare/Earlybirrd Services