not recieving secure code

Over the last year I went to Capitec bank to requist my secure code allowing me to do online buying.<br> They tell me evertime go home we will sent you a sms with the code but noting happens.<br> this week I went to Capitec bank 3 days in a row and they keep on telling me we will sent the code for activation. Still noting.<br> Yesterday and today the spoke to Capitec head office to log this but still noting.<br> <br> Capitect doesnt sent the code , Mastercard does , but forget it if you think Master card will assist you , Capitect employees does even have a channel to contact Master card.