I called on the 4 Aug, got hold of Lebo of Customer Care who put me through to Eunice of Bad Debt Recovery who put me through to Itombi of credit recoveries who then wanted to put me through to Customer care again each citing that it was not their job!!!

My MasterCard credit card went into arrears without my knowledge. I was not notified of the problem and there were issues with my online bank account and the bank stopped sending out statements. They they transferred money from one of my other accounts and that is how i found out. I transferred funds . I tried using the card to discover the card was blocked. MasterCard eventually unblocked account and now they have taken money off for bad debts when the card has a POSITIVE balance.