MasterCard Cash Passport
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
MasterCard Cash Passport
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
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Recent reviews (1)
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Walter N
1 reviews | Active since Feb 2025
16 Apr 2026, 12:54
Terrible Master card Cashpassport Cashout Service
I would like to log a complaint regarding the frustration Mastercard Cashpassport has made me and my daughter to experience with cashing out of her travel card. I opened the cashpassort for my daughter E*** to use for her travel needs in Europe last year. This year in March on her trip to Czech Republic the card got lost and I stopped the card to prevent *****. When she returned, we contacted the call Centre to cash out the card to her personal account, and this was at the end of March 2026. We were in told that the lead time would be 3 to 5 working days. It's been 3 weeks now and no funds have been received. Our plea to obtain proof of payment from Mastercard to confirm that they transferred the funds falls on deaf ears. We keep being told that 'back office' will send and that has become the fairytale for the last three weeks I'm really frustrated with this and since my daughter is a minor she is now depressed and traumatized as she has to speak to the call center every time, we log a call to follow up on the refund. When we approach the bank to trace from their end, they insist that we furnish proof of the transfer as there is nothing showing on their end that there is a pending credit to her account I regret ever having used you for the cash passport. Each day I spend no less than 1hr on the call with their call Centre being told to hold, speak to the supervisor, let me call you back, let me ask security questions, the list is unending.
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Walter N
1 reviews | Active since Feb 2025
16 Apr 2026, 12:54
Terrible Master card Cashpassport Cashout Service
I would like to log a complaint regarding the frustration Mastercard Cashpassport has made me and my daughter to experience with cashing out of her travel card. I opened the cashpassort for my daughter E*** to use for her travel needs in Europe last year. This year in March on her trip to Czech Republic the card got lost and I stopped the card to prevent *****. When she returned, we contacted the call Centre to cash out the card to her personal account, and this was at the end of March 2026. We were in told that the lead time would be 3 to 5 working days. It's been 3 weeks now and no funds have been received. Our plea to obtain proof of payment from Mastercard to confirm that they transferred the funds falls on deaf ears. We keep being told that 'back office' will send and that has become the fairytale for the last three weeks I'm really frustrated with this and since my daughter is a minor she is now depressed and traumatized as she has to speak to the call center every time, we log a call to follow up on the refund. When we approach the bank to trace from their end, they insist that we furnish proof of the transfer as there is nothing showing on their end that there is a pending credit to her account I regret ever having used you for the cash passport. Each day I spend no less than 1hr on the call with their call Centre being told to hold, speak to the supervisor, let me call you back, let me ask security questions, the list is unending.
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