AM
Ashen M

1 reviews | Active since Feb 2019

06 Feb 2019, 09:59

Worst service.

Would not recommend, using this repair centre to anyone, worst service I have ever received. Took a Samsung Tv for a repair, T.V was operation but would switch off randomly on its own. TV was received by repair centre and I was quoted R1450.00 for the repair and I accepted and TV was fixed, upon receiving the TV I went home and connected it and yet again the same issue still exists with the TV, I have returned it and yet again was quoted R1600 to replace another part in the T.v, after numerous attempts (about 5 or 6 times) to try and get ahold of the manager no success. I personally arrived at the store and yet again he was not available and niether did the staff assist. So I am stuck with a TV that was not repaired for the original fault.

0
Replies (3)
MasterCard Audio Visual
MasterCard Audio Visual's reply06 Feb 2019, 10:14
Official
Dear Ashen M

Our Customer Service Exec will call you on your mobile asap to see how we can rectify this unacceptable situation. 

Regards 
Greg

Best regards,

AM
Ashen M's update06 Feb 2019, 12:20
Reviewer Update
I was contacted by a Mr Jaun from Mastercare and upon listening to my experience and assisting to try and resolve the issue, it was discovered that, I have mistakenly selected the wrong service provider, and wrote this post I do apologize for that, however, I did receive a call and assistance within 5 minutes of my previous review and service from Jaun was above board, extremely helpful.
MasterCard Audio Visual
MasterCard Audio Visual's reply06 Feb 2019, 12:40
Official
Thanks for taking the time to feed back and correct. We hope you become a Mastercare client anyway soon ????

Best regards,