Appalling Service from Digicall and Master Electronic Engineers

Good Day My claim number is: C***. Exactly a month ago we lodged a claim with Nedbank and Digicall was appointed to the claim, this was on 09/11/21. I spent 2 days trying to find out when you will attend to the claim. Every time i called your call Centre, i would get cut off intentionally. on 11/11/21 i received a message that Master Electronic Engineers has been assigned to attend to my claim. The following day Dean from Master Electronic Engineers came and installed another D5 motor as mine was badly damaged. The box was not sealed as a brand new box would be, as if if it has been opened before. I dint think anything of it because the actual motor itself looked new. On day 3 after the installation, my wife informed that the gate opened itself on 2 occasions with out being pressed. I was away on business and said i will attend to it when i return, they must just keep checking it to see if it didn't open itself again. On the morning of 28/11/21 the gate would not open, was giving error codes and wouldnt operate using the remote, so we had to open it manually. On 29/11/21, I sent Dean a message to explain that the gate is noot working and that because it is less than 2 weeks after being installed, it might be faulty, he should come attend to it as he was the installer. He did not bother to acknowledge, nor respond to my message sent at 08;53. I then sent him a second message at 18:51 asking if he had seen my message, he just said he has and he will come attend to the errors on the gate. n 30/11/21, I asked him to be specific when will he be coming so that we ensure someone is home, He didnt bother to respond yet again. I called Digicall, spoke to Ayanda, who assured me Marlene will return my call as she was on lunch. Till this day, I have not received a call from anyone and my gate is still not fixed On 04/12/21 I sent another message asking what is going on, as the gate is still not fixed. Today again i have been trying to call Dean fom MMaster Electronic Engineers, he is not answering my calls or my messages. Because of a broken gate motor, that is how the house got broken into, hence we claimed from our insure . The gate motor that has stopped working within 2 weeks of installation now puts us back in the same risk of house being broken in. Because you are failing to rectify this, what happens if we have another break in, will you pay for the loss, do we go claim from Nedbank due to your negligence? The service received from both Digicall and Master Electric Engineers is pathetic, to say the least. Today, I just spoke to Khensani, who also assured me that she will have Merlene call me back as she is the one handling the claim at Digicall. I will wait for that call.