Tv repair

Good day

This is Samkelisiwe Khwela. Cell no. ***

Please assist me. My TV broke on the 22nd of August 2021. I reported it at Game Gateway on the 24th of August 2021. They gave job to this company Master Care on the 31st of August 2021. The store told me that they will come and fix it at home on the 1st of September 2021. Master care phoned me on the 1st of September 2021 promising to come on the 2nd of September 2021. On the 2nd they didin't come and there was no update. On the 3rd of September 2021 I phoned them and spoke to Mfundo who apologised for the company not coming, he then promised me that on the 4th of September 2021 before 12H00pm they will be home. I waited no one came no update. I phoned again on the 6th this monday and spoke to Nimy whom I found out that he is a manager there. He promised me that they will come on tuesday before 12H00. I waited. On tuesday a guy by the name of Alfred phoned me asking to come on Wednesday the 8th of September, I told him that I dont agree with you it is enough now which means even tomorrow someone else will phone and apologise and tell me about the next day. They then came on tueday after my words. Only to find that they took the TV to their company which I was not aware of because the store told me they will come and fix it at home.

On the 7th of september I wrote to Nimy on his whatspp because he gave me his number on monday expressing my disappointment. Asking him as to why they took so long to fetch the TV knowing very well that they are no longer fixing it at home and leave it. Also checking as to when must expect it back. He didn't respond till today. And it is very boring at home if there is no TV.

Their contact number are *** Nimy the manager cellphone *** My reference no. Job number S105 665

Thank you I hope you will able to assist me.