No tact when dealing with customers

What horrible treatment shown to prospective clients. Utterly unprofessional to say the least. I am appalled. I made an appointment for my parents as an anniversary gift. Initially I made the booking but due to the complex schedules and illness appointments had to be rescheduled. There was clearly miscommunication and not to mention this massage parlor do not answer their landline. They do not have anyone stationed at the desk or redirect calls when they off site. In actual fact they do not even inform their clients when they not available. This miscommunication had lead to my parents having to travel there in very bad weather conditions and out of pure frustration I made contact with Caryn to say how disappointed I was in the service. I called their business line as well as my mom without success. I know that emails are directed to her blackberry device so why not come back to clients????<br> <br> I will never recommend their services after getting a very snotty email from her with unfounded statements. I do not wish to be contacted by them but merely to make people away of the bad service.