MASONS - FERRE SA - VERY UNHAPPY CLIENT

On 30/01/2020 I have purchased a Ferre stove through Takealot, whereby Masons is the supplier. Within a few days I reported to Ferre (since the stove has a two year guarantee) the defects on the stove, especially the oven that is not in working order. Initially I was advised to log a return with Takealot, but then Ferre SA intervened and replaced the original stove. To my dismay, the second stove had the same problems and it was reported to Michelle Khan at Ferre SA directly. Again the stove was replaced, but upon receiving the stove, it was noticed that the stove was in a terrible condition. The glass top was completely loose, scratched and chipped, *****s were found everywhere in the box, panels were loose, stove top was scratched, and of course the thermostat of the oven does not work, etc, etc. Photos were taken and sent to Mohammed (his driver delivered the 2nd stove). Michelle Khan was also informed, but this time I requested to be refunded as I had it with the Ferre stoves. Phone calls and emails went unanswered. And then Michelle informed me to log a return with Takealot in order for them to collect the stove. I explained to her that I cannot log another return request with Takealot as with the original stove it was done and then cancelled upon Ferre SA's intervenance - Takealot does not give an option as to request another return. There is also no email address and telephone number available in order to address the situation with Takealot (the number to call is a voice message indicating their hours and just cutoff thereafter). Masons was cc'ed with emails sent to Michelle Khan and then Ismail representing Masons kept on referring me back to Takealot. The more I explained to him that it is impossible for me to log another return with Takealot, the more he told me to take up the matter with Takealot. I just feel that it is not the same product originally purchased through Takealot and that the Supplier must take full responsibility, which they are not willing to do. I am not willing to settle for this.