1 reviews | Active since Oct 2009
14 weeks and still waiting for Motani lounge suite
On 17 April 2015 I placed an order for a Motani lounge suite. A 50% deposit was paid. The invoice stated delivery time of 4 - 6 weeks. After 5 weeks I phoned for an update & was told that the manufacturer had not yet received the leather. A few weeks later, I phoned again. I was now told that I do not understand how manufacturers work & that they wait until they have several orders for the same style of suite before commencing manufacturer, but that manufacture was ready to proceed. At 10 weeks I received a call from Dorothy & was told that the lounge suite had been delivered to Masons, but that the colour was incorrect & that they had returned it. She told me that I can cancel my order or continue to wait & that delivery could be expected between mid & the end of July. I said I would not cancel but expected a discount because of my wait. At 14 weeks (current) I received an SMS from Dorothy stating the leather has only been received now and that delivery will be towards mid August & that Masons will give me a \toaster or kettle for my patience". Not acceptable! It is crazy that Masons do not follow up with Motani regularly right from placement of the order to confirm correctness."""
